“Our Quality control processes have been put in place to insure that our customers know that the product they are receiving is the best quality available. Our customers know that they can trust our product to fix their problem the first time, everytime.”
All products are covered by Source I.T. Inc. warranty against defects.
If an item proves to be defective, use the Return Merchandise Authorization form to have the product repaired or replaced. All of our products are covered by a 90-Day Source I.T. Inc warranty, unless otherwise stated on the product page.
Refurbished, re-certified, used, and Rebuilt Items are covered by a 30-Day Source I.T. Inc. Warranty. Defective products can only be exchanged for the same identical part number/ item.
Regardless of the brand, products will be covered exclusively by Source I.T. Inc. stated warranty.
Returning Parts (RMA Requests)
Source I.T. Inc will not accept returns unless a return authorization number has been issued.
Please initiate your return request by submitting our online Return Request form. We will typically respond to your request via e-mail within a few business hours of the request. If your request is accepted, our e-mail response will contain a return authorization number and provide shipping instructions; otherwise we will outline the reasons for rejection or ask questions to clarify the request. If you do not hear back from us within 1 business day, or if there is a dispute related to the request, call our toll free number, 1-866-414-9303. In order to ensure prompt responses to your questions, please make sure you have submitted your online return authorization request and have your original order number available before you call.
Returns must be received in our warehouse, based on return shipping postmark date, within a 15 day time frame of original shipment, and be in acceptable condition based on the type of return. It is important to pay close attention to return dates and to return your products immediately after receiving a return authorization number. Returned products must meet our criteria of acceptance before we issue a credit or ship a replacement.
If the returned product does not meet our acceptance criteria, we will make a reasonable attempt to contact you, using the contact phone number and contact e-mail address provided on the original order or return request, to arrange for return or disposal of the item. Please make sure to check your e-mail, and make sure that our correspondence is not being blocked as spam. If we do not receive a response to rejected items within 2 weeks of our attempted contacts, including instructions for return shipping pickup, rejected items will be discarded.
Warranty and Returns
If you wish to return merchandise you must request a Return Merchandise Authorization
We carry a very large amount of part inventory and we understand that products can be ordered incorrectly or no longer needed. Please follow the guidelines and we will help you return or exchange the items quickly and efficiently.
If you need additional information visit:
Dead on Arrival (DOA), Items Incorrectly Ordered (IIO), Items Incorrectly Shipped (IIS) and items that you wish to return for any other reason must be reported within 10 days from receiving the item to get a refund. You must obtain a Return Authorization Number with in the 10 days period or you will not be able to get a refund.
We reserve the right to test the product and confirm the defectiveness before issuing a refund or an exchange.
All items must be 100% complete, original packaging, including all warranty cards, manuals, cables, accessories, components, original labels and UPC codes on manufacture boxes to be accepted for RMA. Incomplete returns will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return.
25% or ($25 whichever is greater)
Restocking Fee applies to the following:
- All opened items
- All Good Material Returns
- All No longer Needed Items
- All Wrong part Ordered Items.
- Shipments that are refused without authorization, or that are returned to us because the address is invalid, are subject to a restocking fee of 15% or $15 (whichever is greater) plus applicable shipping and handling fees.
- Any items that have the warranty label/mark removed that verifies the item to be a Source I.T. Inc. product will be refused a refund or exchange.
- Any items “over clocked” or installed improperly are considered physically damaged and will be not replaced or refunded.
- Any items defaced, physically damaged, non-functional due to user error or virus will not be replaced or refunded.
- Any returns without a Valid RMA Number will not be replaced or refunded.
- Any item received In more than 15 days after an RMA number has been issued will be refused.
Customer is responsible for all shipping charges on return items. All related fees (shipping and return shipping fees) are non-refundable for all items. If we send you an incorrect item or the item is defective and you wish to get a replacement we will ship the item back to you via Ground Service at our expense.
Allow up to 15 business days for all refunds to be processed. Please note that your financial institution may take up to 30 days from the date we issue your credit to post it in your account.